When you make a transaction or update your settings on Hotcoin, a verification code is sent to your registered email address or mobile number. This process helps confirm your identity and protect your account.

If you're not receiving the code, please review the possible causes and solutions below:

Troubleshooting: No Email Verification Code Received

1.  Check your registered email address: ensure that your Hotcoin account is registered with the correct email address.

2.  Click the "Send" button: after clicking Send, the system will automatically send a verification code to your registered email. A 60-second countdown will begin before you can request another code. Each code is valid for 5 minutes—please enter it promptly and avoid repeated requests.

3.  Email delivery delay: network issues may delay email delivery. Refresh your inbox or click Send again.

    ⚠️Note: Corporate email accounts may have strict filters or block automated emails. We recommend using a personal email address to avoid potential delivery issues.

4.  Inbox full: if your inbox is full, new emails—including verification codes—cannot be delivered. Please delete some messages first and then try again.

5.  Check your spam or junk email folders: occasionally, verification emails are misclassified as spam. Add [email protected] to your safe sender list to prevent this.

Troubleshooting: Unable to Receive SMS Verification Code

1.  Click the "Send" button: a code will be sent to your registered mobile number. A 60-second resend countdown will start, and each SMS code will be valid for 10 minutes—please enter it promptly.

2.  Check your network signal: weak signal or network congestion may prevent SMS delivery. Try again later or move to an area with better reception.

3.  Security app interference: some security or spam-filtering apps may block messages from unknown senders. Temporarily disable these features and request the code again.

4.  Restart your phone: a quick reboot may help fix temporary delivery issues.

5.  Other potential issues: make sure you have enough mobile data balance, sufficient space in your message inbox, and avoid requesting too many codes in a short time, then try again.